Direct Energy
Add protection plan without permission

We have moved into our new home about half year by now, just received our hydron bill indcated that we have purchased a protetion plan and going to charge65.98 HST. We think this is a ripe off. There is no one to ask us either by phone or letter or the other way to request this services. Is this the big company have the right to increase their charges without customer's concern? If we don't pay the amout due, interest rate is high in the future bill and they continue their charges again and again, what can we do? Is it fair?

Company: Direct Energy
Country: Canada
Province: Ontario
City: Markham

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