Dirct Energy
Billing

Below is a message I recceive from Direct Energy on set up my plan.

It was a pleasure speaking with you recently about our Direct Energy Protection Plans. As promised, here are the details of our Heating or Cooling Protection Plans with annual maintenance.

For only $13.99/month* for each plan (that’s 20% off the regular price!) you’ll receive.

Here according to my calculation $13.99 plus applicable taxes15% ($2.10) = $16.09. I am not sure why Direct Energy is charging me $21.99 per month from the last two months.

I cancelled my Plan and restored it on the same day but I have been charged adjustment charges $164.89 regardless I restored it on the same day.

I talked to Direct Energy billing department to waive off these adjustment charges as I had retored it on the same day and I have confirmation number for both cancellation and restoration but the representative on a phone was reluctanct to waive off these charges.

I requested for a call back to discuss it with the customer service depatment and now I am waiting for a call back within 5 business day in thiis regard. I am not sure why I may be penalized if I have restored the same plan on the same day.

Is there someone who can help me what is the existing rule about restoration of the plan on a same day of cancellation and to avoid the adjustment charges? Thanks

Company: Dirct Energy
Country: Canada
Province: Ontario
City: Pickering

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