Direct Energy Home Services Charges
Double Billing for Cooling Protection Plan

In March 2009, I was charged for two (2) Cooling protection plans - Double billing. I have called Direct Energy 5 times and each time I have been told it will be corrected in the next 1-2 months. I was told today that I will have to wait until the end of the contract term Mar 2010 to see if I was over charged.

Each time I have called I was told it would be corrected and that I would be credited the amount, now I'm being told I have to wait another 5 months befor I find out if it will be corrected - WRONG!!!

Direct Energy has said that if I did not pay they would turn it over to a collection agency after 3 months, why then must I wait 12 months? That is completely unacceptable.

Company: Direct Energy Home Services Charges
Country: Canada
Province: Ontario
City: Toronto

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