Dell
Inferior product and horrible service

Since purchasing my Dell laptop two years ago I have had nothing but frustration and disappointment. Not only have then sent me inferior product but their customer service is the worst I ever encountered for any product anywhere. The first laptop they sent me was missing the wireless card so I could not connect to inter-net. After spending 10 hours on the phone with tech support they finally agreed to send me a new PC. The second one came with a damaged keyboard so certain keys do not work. At this time I tried to just return the product and get my money back but they refused to accept this as I had bought the product 36 days prior and they only accept returns for 30 days. After another 15 hours of fighting with management I gave up and today just live with this $3000.00 piece of junk. Today I attempted to hook this piece of garbage to my printer and once again spent 2 hours on the phone with tech support only to be told I would have to by another support package for $239.00 if I wanted them to continue helping me, as the warranty has run out. Why is a company sch as this still in business??

Company: Dell
Country: Canada
Province: Alberta

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