Dell Canada
Replacement and/or Warranty Rip Off North York

I recently ordered a new Dell wireless keyboard to replace the old one I had that was dying. I received the keyboard, but did not open the box immediately. About a month after I received the keyboard, my old one died, and so I went to install the new one. It wouldn't install, so I called Dell customer support.

The technician spent about 2 hours on the phone (he was very helpful) and then told me it sounded like it was a faulty keyboard and I should return it. When he got the information required from me to return it, he came back on the line and said there was nothing he could do - it was over 30 days (which was the waranty) and that Dell would not exchange or refund the product. In fact, it was 2 days over the 30 day limit.

I have been buying Dell computer and excessories for about 5 years now, so I figured they would honor a long-time customer.

We sent several emails to the company, but after about the 3rd one, they refused to even answer the emails.

I am now stuck with a brand new but faulty $135.00 keyboard.

Joy
North York, Ontario
Canada

Company: Dell Canada
Country: Canada
Site: www.dell.ca

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