Hewlett Packard
Bad customer service

I bought 2 CQ-56 laptops for my daughters at christmas, from the time they where taken out of the box one of them has not functioned long enough to use (after about 15 to 30 min. it would crash). It was sent back 3 seperate times for repair, replacing the same parts 3 times! Still comes back the exact same way, so they arranged a replacement and i agreed to accept. After sending the old one to their recycler i waited for the new one to arrive, waiting a week with no responce from hp, i called them only to be told that the replacement offered was out of stock. We are now almost half way through the year and my daughter has yet to use her christmas gift. I will never buy another HP product as long as i live and i make sure to tell everyone i meet my wonderful HP experience. Also sent an email to HP CEO, we'll see where that ends up?

Company: Hewlett Packard
Country: Canada
Province: Ontario

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