Dell
Customer Service

I went onto dell.ca last Wednesday and purchased a desktop PC. ALL the options were defaults so it's not like it was a crazy customized desktop. After I completed the order, I received confirmation later that night that it had been processed. I called the next morning to confirm when I may get the computer and to my shock, they informed me that it was coming from the US. If I had known that purchasing a computer from a Canadian website was actually being built and shipped from the US, I would NOT have completed the order. I would save over $100 by buying it from dell.com vs dell.ca so I'm shocked why when the Canadian dollar is doing so well, they are profiting huge by selling to me using very old, outdated exchange rates, but this isn't my largest complaint.

I was told the day after processing the order that it's about 8-10 business days for delivery, which I accepted, but soon discovered that the estimated shipping dates were much later than that. I finally spoke with a manager today who then told me that delivery is typically a month. I live in a very large city, so a month to get a PC? Are you kidding me?

I then called customer service to complain and he even told me that the website had been going through maintenance over the last week and that the PC I had ordered was not in stock and is backordered, yet the site did not inform me of this. I never, ever would have ordered it if I thought it was backordered and would take a full month to received. Absolutely ridiculous!

I deal with many different companies both at my job and personally, and cannot begin to express the horrible customer service and attitude of employees and supposed managers working at these companies. The economy is in the crapper. You should be happy to have a job in the first place and companies, you should be doing everything possible to please us customers keeping your company alive. Without us, you're nothing. Start acting that way.

Company: Dell
Country: Canada
Province: Ontario
Site: www.dell.ca

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