Dell Canada
Terrible Service

I bought a Dell UltaSharp 22" monitor a week ago. When I purchased the product the website did not bother telling me that I would have to wait 8 weeks for delivery. I own a small business and 2 months delivery is insane.

The same day I called customer service and was connected to someone in India who could barely speak English. He promised me that my order would be expedited and a Rush note would be attachhed. I should have my monitor in less then 4 weeks. Few days later i check the website and my order status hasn't changed. I tried to find a number in the Canadian office but they forward all the calls to India. Again, after being bounced around three times I am told that the order cannot be expedited even though it was promised and it would arrive in 8 weeks. I asked to be connected to someone in the Canadian office but this was impossible.

My only choice was to cancel or wait. Not only did I cancel but I will no longer be buying DELL for myself, family, or business again.

I guess some companies forget how they got where they are. The bigger they are the harder they fall

Company: Dell Canada
Country: Canada
Province: Ontario

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