Bubbles Boutique, Montreal, QC
Customer Service/Returns

Extremely poor and abusive customer service.

I was visiting Montreal from Toronto and doing some shopping. Bubbles appears to be a very nice boutique with unique clothing items. It is somewhat high end and pricey. I purchased a nice shirt for $120.00. The clerk wrapped the shirt in green tissue paper and put it in a paper bag. I got caught outside in the rain within 5 minutes after leaving the shop. The bag and tissue paper got wet and ran into the shirt and ruined it. I tried to have it professionally cleaned but the stains could not be removed.

I returned to the store to request an exchange or refund. The clerks apparently have no authority to deal with returns. She had to call the owner who apparently refused my request. The clerk literally shrugged at me when I asked why the store would not exchange it. I asked to speak to the owner by telephone. He was extremely aggressive and rude. He blamed me for the problem, indicating that I was essentially stupid and should have realized the shirt would get wrecked since it was not in a plastic bag. I had purchased other items that day that were also in paper bags with tissue and none of them were ruined and the owner told me that those stores used better quality paper and bags.

The entire experience was really horrible. I have never experienced anything like this at any other boutique. It is certainly not the type of behaviour I expected from this type of store. I do not recommend this store to anyone.

This person also owns Aqua down the street so I assume their 'customer service' policies are identical.

Company: Bubbles Boutique, Montreal, QC
Country: Canada
Province: Québec
City: Montreal

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