Zara
Customer Service

I had a terrible and humiliating experience at Zara (Robson Street) Vancouver, B.C. I wanted to return a unworn blouse and the cashier, her name is Melisa (a Korean young lady, very rude), did not greet us or nicely asked me why i wanted to return the blouse. She did not speak a single word with me and my sister. She simply took the shirt and went to the manager. Seconds later, the Manger came and told me that I cannot return the item because it's dirty. I have my receipt, the tag is still on the blouse and I have never even worn it. There's a tiny stain inside the front pocket which I did not even notice when I bought it. The blouse is of linen material and that piece of dirt was apparently stuck on the inside pocket. It was not even burnt mark. Then I was looking at that tiny speck of dirt and picking at it. She then said that I have made a hole and she couldn't accept the merchandise which was even more absurd. There was no hole and I am sure she would put the shirt back on the rack and sell it. The Manager kept repeating that it's dirty they cannot accept it. If customers find defects with purchased products after, they can all return or exchange the merchandies in any other stores. She was VERY rude, I worked in retail induistry before too, and this is not the way to treat customers. She doesn't care about customers. It is a defective blouse, is it my fault that I did not check it? She said it's NOT their responsibility to check for us. So she's accusing me for no valid reasons. I could understand that some people might have worn the clothes and tried to return the products. Basically she was accusing me for doing the same and it is just ridiculous. She then lastly said that she is letting me return it as a favor and that I shouldn't return any merchandise with comprised condition. I have never been treated like this in any stores and I even felt being discriminated against with my appearance (of race and age). I doubt that she would speak to others the way that she spoke to me. I felt the need to make this complaint becuase the customer service was so terrible and it made shopping at Zara a terrible experience. Despite the fact I love Zara, I will never shop at this location and I will make sure all my friends know about this.

Company: Zara
Country: Canada
Province: British Columbia
City: Vancouver

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