Spanair
In-flight service

I flew Spanair from Barcelona to Munich last week. Generally my compnay books us economy but because of connecting international flights I flew what was billed as business class. First off, the seats were no different from economy. Then there was the in-flight serivice, or rather the lack of service. About an hour into the flight I saw the cabin crew prepare the carts for the service. I put my tray down only to see the crew go back into the economy section. I and the people beside me were never offered a meal, not even a glass of water on the two hour flifgt! and this in "business" class.

I sent a complaint off using Spanair's web site and asking for type of compensation since my company paid for business. All I got back was an automated reply saying they take my complaints seriously, blah blah and hoped I'd fly with them again. I don't think so! A reply from a computer and not even an offer of an extra serving of peanuts on the next flight have struck off Spanair from any of my further booking! Terrible service made worse by a n automated replay give a A big thumbs down to Spanair.

Company: Spanair
Country: Canada

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