Spanair
Booking

My son was travelling alone to visit ihis aunt who lives in Grand Canary. We bought tickets online from Vancouver to Frankfurt return and from Frankfurt to Grand Canary. The second part of the journey, from Frankfurt to Grand Canary, was to be on Spanair. I received email confirms from all the airlines, Spanair included. When my son got to Frankfurt he was told that he did not have a booking, this depsite the copy of the email confirmation. He was toild that a email had been sent to us (did not receive one) and that a text message had been sent (to a land line-nice job). Spanair would not honour the booking but were willing to sell him a ticket for over 2000euro, 5 times the price of the confirmed ticket price.

He had to spend an extra night in Frankfurt and purchase a new ticket at extra cost but not the 2000euros spanair had asked for.

Spanair put the blame squarely on us... I've travelled for 30 years and never had this happen... when is a confirm booking not a confirm booking?

Company: Spanair
Country: Canada

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