Air Canada
Terrible customer service

The day from h**l started when we checked in for our 10:45am flight at 8am, even though the flight was already delayed the agent checking us in didn't tell us when we checked in. There were very few people at the gate but just though maybe the flight wasn't full, when we got up at 10am to go to the bathroom we finally find out from another couple looking at the board that our flight is delayed an hour. This is 15 mintues before what our boarding time would have been if the flight was on time... NO ONE FROM AIRCANADA is at the gate yet to tell anyone anything. We come back at 11am, and surprise there is still NO ONE from aircanada AND the flight is delayed by another hour. Finally at 1 pm someone shows up, they show no concern or care that half of the passangers have or are going to miss their flights and all they give you is a lousy $10 meal voucher. We finally get on the plane and it has to pull back in for maintenance check delaying us another hour. We finally arrive in San Fran and we've missed our connection. The agents there book on a different connection in which we will have to take another flight in the morning to get to our finaly destination. When we arrive we are suppose to be greated by an Air Canada rep and to no surprise there is NO ONE THERE. We get a hotel and have to PAY FOR IT and reimburse it later. So what should have been a 12 hour trip took us 31 hours! We submit a complaint about this and all we get for our $900 flight tickets EACH is a$100 credit vouchers... I dont' know what they want me to do with that - I have no plans of EVER flying with AIR CANADA again it didn't even cover our taxes. DO NOT FLY WITH AIR CANADA.

Company: Air Canada
Country: Canada
Province: Alberta

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