Nissan
Bad service

Booked an appointment at 8:00am/Rented a car from my own budget because I could'nt wait for 3 hours to get my car back. Car went to service only at 1:00pm for 3 hours:

When I initially called, I mentioned that instead of waiting3 hours at the location to call me once it's done: The service dept. mentioned that on their computer it says anytime during the day

My recommendations:

- They don't listen to customers because I was told on the phone no more than 3 hours but not what it was on their computer

- They are not detailed oriented

-I had to reorganize my day causing me a lot of problems

Most I don't recommend the place as for me # 1 rule is to carefully listen to the need of your customers. I will never ever go back to this service centre

Company: Nissan
Country: Canada
Province: Québec
City: Gatineau

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