Cheap O Air
Ticket

I booked a flight to London on Wednesday for the upcoming Saturday and received the confirmation and everything that night. Today I received an email that Cheapoair saying that they could not offer me the flight at the price I had already booked it for and that the price was now nearly $200.00 more. They also said I had the right to cancel the flight. Now as it is Thursday and I have to travel in two days all the tickets that were available on other sites had gone up considerably. If I had booked with the other sites initially I would have paid $50 dollars more but because I had booked with Cheapoair I will now have to pay much more than that.

I called their customer service line and was told that their site had some technical difficulties and did not update in time. How is this my fault? Instead of charging me the extra and punishing me for your site's inadequacies why not go straight to the cause of the problem and get the money lost from them.

After speaking with customer service I was told that someone would call me back within the hour. Two hours later when no one had called me back I called them back. Received the same line - "No I can't transfer you to a supervisor, no I don't have the manager's number, someone will call you". As I write this it is coming up to 3 hours and no response from Cheapoair. The more I speak with their customer service team the less I am impressed with their business etiquette. I sincerely hope that they get their act together and start behaving with a little more respect and professionalism.

Company: Cheap O Air
Country: Canada
Province: Ontario

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