CheapOAir
Overbilling

I booked a flight, online, to Mexico through Cheapoair. The following day I received an email saying there was an increase in price. I checked the website and the original price was still being advertised. I called the company to complain, and was told that the email sent was a mistake and to ignore it. When my credit card statement arrived, I was overcharged for the flight. I contacted Cheapoair and was given a fax number to send my credit card statement to. The fax bounced back to me with an error report. I emailed Cheapoair and was told that someone from Customer Service would contact me. No one did. I emailed again, and was told that they were dealing with my refund and would email me when it was sent. After 3 weeks of waiting, I again contacted Cheapoair by phone. I asked to speak to a manager, and was told that I should email her the next day and my refund would be handled. Of course, nothing has happened. Now I have to contact the airline to find out if I really am booked on the flight. Cheapoair's customer service is terrible. Avoid them.

Company: CheapOAir
Country: Canada

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