Canadiantire West
Cheating on my Bill

Yesterday was April 17 2011. I Brought my vehicle to Canadiantire to check brake, Alternator Bell and Oil change. I left my vehicle there for few hours, after that the auto service department called me and gave me the quote for total 797 dollars. I told them that I check the flyer they have 25% off for the BRAKE SERVICE with ATE premium pad. I asked him if I want to go with that kind of brake pads them i have 25% off, right??? He told me it is too expensive to go with that. I agreed with him and told him (Ok go ahead) One hour later I went back to the shop, Another service guy talked to me that Why don't you go with ATE pad so you can have this count. Once again I talked to him that Do i have a chance to get ATE pad instead of standard pads. He said ok. We can make a change for that and he gave me the quote that 652 dollar. That was fine for me with this sum.. When I came back to pick up my vehicle, The guy gave me the second quote went home already. Only the F guy gave me the first quote still stayed. He asked me to pay the same amount like the first time he talked to me. I was busy at the time I picked up my vehicle so I didn't check the Bill. After I went home, I calculated the total. I suprised that everthing went wrong so I came back to the store the next moring to talk about my bill. One Guy came out from the back of the store reached and asked (Do I need some help?) I said yeah and sent him my bill and told him that something wrong with my invoice. Calculation was not corrected. He checked back and forth with his computer's calculator. Then He found out that the amonut was not right based on his calculation.. but he refused that their workers "s fault. He said (I am a manger of this department)... gee What is the guy. He has a very bad attitude to deal with customers. He had no honor to represent the Manager of Canadian tire service. After hafl an hour talking about my invoice, He still disagreed that his fautl. I walked home with my disappoinment about Giant Canadian tire with bad service, cheating bill with their customers. This is the last time I visited this S store.

Company: Canadiantire West
Country: Canada
Province: Alberta
City: Edmonton

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