Canadian Tire
Poor service

On May 21, 2008 at 9:am I phoned Canadian Tire at Park & Tillford in North Vancouver BC to find out how long it would take for them to switch my winter tires to summer tires. I had bought my Micheline Ice X tires the previous winter at the same location. I was advised it would be no more than one hour. I had my summer tires on rims as well as my winter tires. I was not advised at the time of purchase that a lengthy wait may be experienced. I experienced this same scenario last year.

Upon arrival at approximately 9:45 am I went to the Automobile Service Center to check in my vehicle. When the agent looked up my vehicle on the computer he advised it would be 4 hrs before the job could be done. I asked to speak to the Manager and he advised it was not fair to customers ahead of me. I advised him I had phoned approximately 15 minutes earlier and was advised it would be done in less than one hour. I requested to see their work orders to confirm the time of admission on jobs ahead of me. They refused.

After a heated discussion with me they finally agreed to change my tires within an hour as I was leaving for my home in Whistler, BC a two hour highway drive. Upon my arrival to Whistler I drove immediately to the nearest gas station as I felt something was not right with my tires. I checked all tires and two of them seemed low in air. I went to put air in the tire and discovered that the valve stem on one tire was jammed in behind the hub cap. I drove to the nearest auto repair place as the vehicle had to be jacked up to remove the hub cap to release the valve. I was advised that two tires were under the required air pressure. They did not charge me for this service.

Please clarify your policy on a no charge when a customer has purchased goods at your store.

P. MacGregor.

Company: Canadian Tire
Country: Canada
Province: British Columbia
City: North Vancouver

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