Tower Chrysler/Dodge
Poor Service and Accountability

My wife and purchased a 2007 Dodge Dakota in October 2010 from Tower Chrysler and were impressed the mission (“To deliver the best pre-owned vehicle shopping and ownership experience possible! ”) We were assured a great, reliable vehicle.

In the 6 months that we have owned the vehicle, it has been for repairs repeatedly:

• Transmission problems – replaced and repaired 4 times

• Suspension problems – repaired 3 times

• Electrical problem

• Blower motor malfunction

• Leaking windshield

• Rust spots that were covered up

I have had conversations with Dan Ruwecki (GM), Rick Morley (Sales Manager), Nels Kelly (Sales Manager), Keith Harder (Sales manager), Fiora Wilkinson (Customer Care Manager).

No one is willing to take responsibility for a vehicle that continues to be faulty, impacts my wife’s business (lost income) and had put the safety of my family in jeopardy.

We were promised by several managers that they would look for a replacement vehicle that would keep us the same price/payment point, but have never been contacted again regarding this. The communication is poor, I have been lied to, and I need to be persistent to ensure any type of effective service. I am told that I need to be patient, but no one returns my calls. I am told that I need to leave the showroom when discussing the issues.

We have now lost income to days of work missed, we have lost the value in the vehicle, including the upgrades that we had paid for and are crippled in being able to deal this. We are stuck with Chrysler financing and would need to accept a financial loss in order to trade in at an alternate dealership. Dodge Canada has been no help and has sided with the dealership without any further conversations with us.

We are appalled by how we have been treated and feel that behavior is totally unacceptable and unprofessional. I doubt that we really have other options, and the big company will win out over the small consumer.

Company: Tower Chrysler/Dodge
Country: Canada
Province: Alberta
City: Calgary

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