Chrysler Financial
Unwarranted charges

My Husband and I leased a Dodge Caravan in 2006, this was the 4th Chrysler we had owned in 10 years and were very happy with their product. We made every payment on-time and never had an issue with Chrysler Financial, 3 months before our lease expired a very nice representative named Jill contacted us and inquired if we would be keeping the vehicle or turning it in? My Husband and I had agreed to turn the van in and save some money so Jill advised us we could take the van in for a complimentary pre-inspection. Two weeks before the van was to be turned in we took it in for the inspection, it had brand new tires, was almost 20, 000kms under the allowance and had no rips, tears, stains or dents! I'm not blowing smoke up anyones ass that is the truth! 2 months after we turned it in and it was approved by a Chrysler representative we received a call claiming that we owe $366 due to "excessive wear and tear " on an exterior bumper! I requested pictures to prove that they had to repair a bumper that had zero damaze and I was told by Chrysler Financial that they actually didn't fix the vehicle but I was being charged for the amount they lost due to damage that could not be documented or proven. I will never buy another Chrysler product, I hope all the CF employees realize how important their jobs are and know they are so close to being out of a job!

Company: Chrysler Financial
Country: Canada
Province: British Columbia

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