Canadian Tire
Faulty Work

Where to begin, what was meant to be a weekend getaway turned into a nightmare. Drove from Toronto to Ottawa and my alternator went on Sunday as no other garage was open it was recommended by the CAA tow truck to go to Canadian tire. We thought fair enough we called and found this location had the part that we needed. Took in the car, around 12:30PM. Guy asked me if i would like a test done on the car to see if the alternator is the real problem or faulty wires it will cost $47.50. I'm like sure if it could save me some money let's do it. Well they charged me $854.50 for the job. didn't get the car back until 6pm, 4.7hours of labor for a job that according to their store policy is 2.8hours job. Plus $34.99 for cleanup of oil plus $55.60 for a new belt. On top their mechanic wrote frame rotted in the little notes. No one mentioned anything to me expect please pay and your car will be brought to you. Drove back to Toronto, and the car felt weird having some steering wheel issues took it to the shop again. My Right control arm bolt isn't tighten. Turns out my sub frame is rotted and can't be tighten. Spoke with the manager of the auto body store in Ottawa that advised me that they never touched or looked at my control arm, yet the mechanic wrote frame rotted just didn't mention the location or how serious it could have been. The other store wanted me to tow my car back to Canadian tire as they didn't want to touch the problem. Went to Canadian tire by my house and they said we don't need to take apart all this to get to the alternator. Okay they wouldn't allow me to drive my car off the lot either. Towed the car to my mechanic who fixed the problem. But how come Ottawa allowed me to drive my car no problems off the lot with a 2 year old in the back seat and the other two garages wouldn't. But i guess according to the manager they only overcharged me by $66.50 which i preceded to tell him that is a shady business and will never go back to Canadian Tire as most of my friends have warned me to stay away from them but again it was a Sunday and no other shops were open. Never again Crappy Tire.

Company: Canadian Tire
Country: Canada
Province: Ontario
City: Ottawa

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