Canadian Tire
Over charged for service work

Canadian Tire is the worst for auto service

I have a 2002 Pontiac Montana. On February 2010 the driver's side wheel bearing started to howl. At the time I was in Saskatoon, so I had the bearings done at the Confederation St. store. The service manager told me my options and I went with the economy bearing which are $164.00 a side, total cost $575. Seems like now-a-days you don't much for $164.00, because 3 months later they started to howl again, and it was very hard to steer the van, which is very dangerious. This time I was near the town of Kindersley. The bearing that went was on the driver's side. I suggested to the brainless service manager (her name is Cindy if anybody reads this) that both sides should be replaced. The parts have 1 year warranty and 100 days on labor. Being an ex auto mechanic, I would have replaced both sides, because if one wheel bearing is sloppy, the other side will suffer. I got the work done, however they only replaced the driver's side. I bet you can guess what happened next, two weeks later the passenger side wheel bearing started to howl. I made the mistake of bringing the van back to Kindersley to have them look at the van again. This time I asked them to install GM bearings (both sides) and that I would pay the difference. Well they did as I requested, however they said that they had to charge me $120 in labor install the parts because at this point there was no more warranty on the labor. I spoke to the manager of the store, he gave me a sob story about how he was doing all that he could, and how every Canadian Tire is independently owned. I made him aware they didn't fix the problem the last time I was there and I shouldn't be paying any labor charges at all since they didn’t fix the problem when labor was in warranty..

In short I had to pay the labor to get my van back, and the total cost was $764.00 and to top it all off, I lost 10 days of work because of this.

Please run away from Canadian Tire, they are a rip off.

Company: Canadian Tire
Country: Canada
Province: Saskatchewan
City: Kindersley

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