Derrick Dodge Canada
Factory defect of the Brand new ca

Im complaining regarding our new purchased car Dodge Journey 2012 R/T, we bought last Dec 15, 2011. Our salesperson is MO and the Manager is Patrick Hall and Josh. In Jan 3, 2012 we saw a light flashing on the car, in the engine has a problem so we called a towing truck. When we called the Service center it will take 3 days before their gonna fix it because there is a major problem in the engine that they need to fix..it is the OCV and also some of the valves that need to be replaced. How shocking because it is a brand new car. Then we asked them if they can replace it to a new one and they don't want it unless we are going to pay. Then at Jan 25, 2012 there is a smoke coming in the engine then it was towed again they told us that there is a leakage from the engine that going to the coolant... My god, how can you stand that. We choose to buy a brand new car then it has a big damage in the engine and they don't wan to replace the car. Do they really care about the safety of the customer or they just want to sell and they don't care anymore.

Company: Derrick Dodge Canada
Country: Canada
Province: Alberta
City: Edmonton
Site: www.derrickdodge.com

  <     >