Toyota Cienna 2011
Over charged

Hello,

On January 14th, 2011 at 6 Spadina Ave, Toronto, I went to get my first oil change for my brand new 2011 Toyota Sienna. There was engine light on so I showed it to a Representative at the location and he said the car needs to be diagnose (there was not charges mentioned for diagnose) to find out what the actual problem is (for brand new car there shouldn't be any lights on). After the diagnose I was told that the reason for the light on was because of the " gas cap lose". I personally checked myself and I'm 100% sure that the cap was tighten up. however, I was charged $196.79 for oil change and " I DON'T KNOW WHAT". I am very disappointed with the service I've received from Toyota. The customer service was awful.

I NEED A EXPLANATION OF UNFAIR CHARGES

Invoice# T0CS146931

Regards,

Sheela

Company: Toyota Cienna 2011
Country: Canada
Province: Ontario
City: Toronto

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