AIR CHINA
Shocking unacceptable service

Air China is the worst Airline I have travelled with in my lifetime. I was travelling from Chongqing to Shanghai on 6 the February 2012.

1. Went for check-in my luggage, and was told that they could not find my reservation, asked me go back to ticket office and get a ticket first. I gave my ticket number and also my connecting flight information as on my e-ticket; but, no. So had to cart my luggage back to the ticket office and had to wait for 30 minutes before my turn came. The ticket office said that my reservation and ticket was fine and asked me to go back to the check in. After 10 minutes they did find my information. Nearly missed my flight due this delay.

2. Breakfast: My seat was J20 in the middle of the plane. People in the front and back were served with breakfast except 6 of us in the middle. We all waited and hoping we will be served but no one came and offered us with the breakfast. Finally they came to pick up the trays and we asked for our breakfast and after everyone trays were taken, we finally got served with cold rice porridge, an dried up bun, half boiled egg with shell and eggyork smelling bad and dried. Which was uneatable. I am sure these were left overs from earlier flights.

3. Suddenly the plane landed at a wrong airport in Shanghai (about 1 hour away by bus), the plane was to land at Shanghai PUDO Airport. There was no help of any sort from Air China to get to PUDO Airport. I was told to go to shuttle bus terminal which was long way away and had to cart 3 baggages through various floors. As I was leaving China I did not have 30 Yuan for the ticket and had to go back to the Airport and exchange money. Finally after 2 hours I did make it back to Pudo International.

FLIGHT NO. CA4543. Boarding time 7:40 AM. Date 6th February 2012. Seat number 21 J. My name Dr. Aspi Maneckjee.

Company: AIR CHINA
Country: Canada
Province: Nova Scotia
City: Antigonish

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