Viking Cruise - Air
Travel Arrangements

After reading all the complaints listed from passengers on your Air Arrangements Division of Viking I would have thought good business practices would require you to clean up the Air Travel Division. Since you have not, my husband and I have additional complaints to add to extension list. It seems to me if a reservation is made for a husband and wife, same date, same room on board the river boat someone would clue into the fact that during travel their preference would be to travel in adjacent seats. When the travel package from Viking was received, I noticed seating was either not assigned or each of us was in a different section. I called the Air Travel division and they said I had to call my travel agent, my travel called Viking and seats were re-assigned, OR SO THEY SAID. The problem is when I called Polish Air, the seats were not assigned, they had no record of ANY seat assignment being made. I recalled Viking, no answer. VOICE MAIL but requested to leave a message; recalled - no answer requested to leave a message; recalled and again requested to leave a message; AND ON AND ON it went. So far no return phone call.

Note to future passengers: Viking Air Travel Division is mismanaged, poorly supervised and generally to be avoided at all costs. Have your travel agent make separate arrangements, it will save you plenty of grief.

Note to Viking: clean up your Air Travel Division, it's a fragile economy these days and it's costing you business and business is money...

Company: Viking Cruise - Air
Country: Canada
Province: Alberta
City: Calgary

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