McDonalds
Customer Service

I had a complaint about McDonald's, and as they don't offer email addresses on their Corporate website for consumer complaints, I sent the following fax. It's been over a month now, and I have not received any sort of reply.

On July 9, shortly after midnight (around 12:45) I visited one of you locations:

3600, BOUL. SAINT-JEAN

DOLLARD-DES-ORMEAUX, QC

H9G 1X1

(514) 626-1223

After waiting for 15 minutes in the drive through for the car in front of me to proceed from the order speaker/window I was finally able to place my order. While placing my order, the young lady said to me “whoa whoa, slow down, you are going to fast”. I proceeded to place my order at a pace that I hoped would be better received. Once I completed my order, I proceed to the payment window. I then sat there for another 5 minutes before being able to proceed to pay, as there was once a gain a car sitting at the payment window.

Once I got to the payment window, I was greeted by a McDonald’s employee who said to me “24.87”. I was not greeted with a good evening, welcome to McDonalds or anything of such…just a “24.87”. As I was somewhat frustrated at this point with the delays, I proceeded to ask the McDonalds employee why I had experienced a 20 minutes delay. Her reply was “you waited 5 minutes” gave me my food and she walked away.

A receipt was not included with my order, so to aid you in determining who served me, below is what I ordered @ 12:45AM on July 9th:

• 1 Big Mac

• 2 Quarter Pounder with cheese

• 1 Single cheese burger

• 4 small fries

The following are the issues I have with this visit:

• No customer service from the order taker

• No greeting from the payment taker / food delivery

• No empathy when I questioned the length of time I waited to/for my order

• No receipt included with my order

I have included my mailing address above, but also an email address which you can use to answer my concerns.

Company: McDonalds
Country: Canada
Province: Québec
City: Pointe-Claire

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