Tim Horton in Esso on the run
Rude service

Every morning I stopped in at this drive through location on my way to work and ordered 2 coffees and 2 cheddar cheese bagels. I spend $6.14 every morning M-F. I go to this location not because of the service but the convenience. On Feb 9, the service was so bad and to top it all off, one of the clerks, laughed about it.

Situation: There were two clerks at that time working the drive through, (both Asian- East Indian and Chinese). One handed me the debit machine that I took with one hand, as I turned by head to look at the machine the other Chinese woman shoved the cup in my hand. It startled me by the aggressiveness of this clerk.

The coffee was in an awkward position in my left hand, as I tried to place in my cup holder, however in doing so before it got to my cup holder it spilled on my lap. The lid was not secure on it and ¼ cup of the coffee spilled on my clothes. I felt the coffee on my skin and looked at the clerk she was standing there laughing about it. I told her it was no laughing matter. The other clerk stood there and handed the machine back to me for me to enter my code as the transaction timed out. I was so upset and even more irritated at the Chinese woman laughing at the situation. I decided not to go ahead with the transaction and took my card out of the machine, and threw the bagels in the bag back on the counter telling them to keep it. The Chinese woman then yelled at me telling me “I got your number”, not what she meant by that!

Never once, during the entire situation either of the clerks apologized for the event. I drove off and called the Police to file a complaint. They told me to call the owner, as this is a civil matter. I tried calling the owner, however he is not responding to my calls.

Company: Tim Horton in Esso on the run
Country: Canada
Province: British Columbia
City: Surrey

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