Express Transaciton Services
Telemarketing scam

Telemarketer contacts small business and deceives staff into accepting a product delivery by tactfully creating the impression that this call is a routine product delivery confirmation. Staff accepts product to be delivered. Once arrived, employee is made aware that this business purchases from a local merchant. Staff contacts 1800-651-6895 "customer service" to see about a tracking number to return the product. Customer service agent says they have never heard of this happening before and engages employee in a conversation which ultimately leads to relentlessly placing blame and ownership on employee. Agent is well rehearsed at rebundling all of employees complaints. Agent will not comply with employees request to return product, instead redirects the conversation back to ownership on the employee for accepting the parcel delivery. Business returned product to address on packing slip with a request for signature upon arrival.

Company: Express Transaciton Services
Country: Canada
Province: Nova Scotia

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