1and1 internet inc
Cancellation fee

I cancelled my subscription with 1and1 internet inc and I keep getting billed for this. I went through the cancellation again today. I sent an e-mail on April 19th 2007 trying to get some help on cancelling, but no one ever responded. I found the number and called. Unfortunately, it seems that my cancellation never went through. I did get frauded on my credit card and it seems the payments never went through with them. My hotmail account also got hacked into and is't working anymore, so I cannot send the confirmation that I received. I paid NCO last year and told everything was done and now I am getting billed again. I am being told that I have to pay again. I am very upset about this because I did what I had to do on my end. It's not my fault that someone didn't do their job on their end. I am asking you to waive this fee. Josh Taylor helped me this afternoon at 1 and 1. Please do not make me pay this fee. I do not deserve to have to pay out of my pocket again!

Mirella

Company: 1and1 internet inc
Country: Canada
Province: Québec
City: Montréal

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