Bell Canada
CANCELLATION

Thursday May 12th, 2011 at 12:01pm spoke to Johana from Bell Canada customer service. About my Bell internet bill of $303.54. She told me I was being charged a cancellation fee of $100.00 and could not explain the rest of it. She then put me on hold for 5 min came back on the phone and told me her supervisor would wave the $100 fee for cancellation. She told me I had a contract with Bell and she would wave the cancellation fee but could not explain the balance of the bill. I tried to explain to her that I had cancelled my service with Bell since I switched my service to a new provider since Bell was charging me too much each month and Acanac is cheaper. She provided me with her name and Id # xx463 and a confirmation id #117077798 but could not explain the balance of $187.03. Before I cancelled my service I was told I had an outstanding balance of $60 only. I guess Bell wants to make some money before they get rid of me as a customer.

Company: Bell Canada
Country: Canada
Province: Ontario

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