TD CANADA TRUST
Counterfeit 100$ bill

I went to TD to withdraw 2500$ to deposit in my checking account in RBC. The teller got the money from the dispenser, counted the money with a machine and put it in an envelope and gave it to me.

Went to RBC to deposit the money and after the verification, they found out that one of the bills was fake. They seized the bill and filled out the form to report it to RCMP, which is a standard procedure.

Went back to TD with the receipt and told them one of the bills was fake. The lady who was the manager of the branch told me that when the money goes out of the branch, they do not have any liability. And they do not know if the bill was switched or not (OF COURSE THEY DON'T). I told her look, it is OK for me to lose 100$ but it is not OK that you tell me I am lying to you. And she shakes her head in a very sarcastic way.

Anyway, I called my lawyer and explained the situation. He told me it happened one time to his mother from the same bank. He said try to call the TD call center, and if they are not helpful, file a complain with the Police and he will take it from there. I called TD and talked to a customer service and she told me that she is sorry for the experience that I had and she is going to talk to HelpDesk to see what can be done. After few minutes on hold, she came back and said that it is impossible to get a fake bill as there are several verification process. Basically she told me that I am lying too.

I asked for the manager of the center. After a couple of minutes, she was on the line. Very nice lady and very cooperative. She said we are human and we make mistakes. And as a good will, she refunded me the 100$. I told her you have to escalate this to reverify your procedure as it seems that it is not working.

MY SUGGESTION: Do not get cash from TD if you can. Try to transfer money by check, drafts, etc... Ask the teller to count the money in front of you. They are trained to distinguish the fake by touching and they could identify fake bills when they are counting.

I always thought I can completely trust bank about this. It was proven wrong.

Company: TD CANADA TRUST
Country: Canada
Province: Québec
City: Montreal

  <     >