CIBC
Made up policies

I have been a customer since the early part of the 90"s, and as earlier as 1980 with a previous account. Last week, I walked into the Yonge and Bloor branch with my paycheck, stub still attached. I have been depositing this cheque at Yonge and Bloor for quite some time, and is always told by the teller that because it is a Payroll Cheque, and I have been a customer for so long, there is no need to place a hold. This last visit was not the case. The last teller needed to speak to the manager, cause she wanted to confirm is this is true. Manager then comes out, and states that the policy is to hold the cheque. I told her, this is not the policy I have been told over the past few months, as I presented her with previous deposit slips showing no hold. She claimed that the other tellers were all in the wrong in this situation. I snatched my cheque from her hand, and told her she was making policies up on the fly... because I was told by other managers that this wasnt so. I went to another branch... Yonge and Queen. Walked into the branch, and recieved no issues with the cheque. I asked about the ridiculous policy that I was told at Yonge and Bloor. She said the teller was wrong. I told her it wasnt the teller. She then goes on to say that as long as my pay stub is attached to the cheque, and that I have been an account holder for more than six months, CIBC does not hold payroll cheques. My point is, this Manager from the Yonge Bloor location was completely out of line, and presented pathetic customer service. Who gave her the power to make up policies, especially with nothing to back it up. I have always hated dealing with CIBC, as I constantly run into situations like this. If you need to look up my account, my name is above, please have a look at my account to see which manager is mentioned in this note.

Alex B

Company: CIBC
Country: Canada
Province: Ontario
City: Toronto

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