Jeanne
TD Bank stole my money

On May 28, 2012 I went to the Leslie St. and York Mills branch of TD Bank and deposited thirteen, one hundred dollar bills ($1, 300.00). After 2 days I received notice from TD Bank that I had deposited six hundred fifty ($650.00).

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I went to TD Bank and asked if I could see the video since I am sure that they are mistaken. I was not able to see the video. I subsequently called the branch and asked to speak with the manager but was told he was busy and that he would return my call. The manager did not return my call.

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On July 9th, 2012 I received a call from TD Customer Care and was told that the investigation revealed that I had only deposited $650 and not the $1300 I claim. I argued that that was not correct and that I know how exactly much I deposited (because this money was from my friend, when my friend gave the money, I counted 2 times), when deposited to the green machine, I counted it three times prior to making the deposit. I asked again to speak to the manager and again I was told that he is busy but would return my call. He did not return the call.

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A few days later, around the end of June. I called the branch again and asked to see the video. I was now told that I require a letter from the TD Bank outlining the result of the investigation.

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On July 2nd, 2012 I called the bank again and requested the letter outlining the result of the investigation and they said they would send it the next day.

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On July 7th, 2012 I had not received the letter so I called and asked if they had sent the letter because I need to take it to the branch so I can see the video. They told me they sent a letter to me on July 3rd.

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On July 12th, 2012 I had still not received the letter so I called again to ask if they had sent the letter and I was told that they sent it on July 9th, 2012.

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On July 18th, 2012 I had still not received the letter so I called TD and was told by a manager there that a memo or some communication would be written so that I would not require a letter to go to the next step which presumably would be, viewing the video of the transaction.

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After this phone call, I went Leslie St. & York Mills Rd TD Bank told the branch manager that I wanted to take the investigation to the next level. She gave me a brochure with an email address and told me I could write a letter of request.

On July 25th, 2012, I sent a letter to the email address provided by the branch manager. I waited until August, 15th, 2012 but no one contacted me. I called TD about going to the next step of the investigation and they told me the case was closed. I asked the case closed should let me know, why did not inform me, please write a letter to me, I want a letter from your TD Bank.

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On Aug 20th, I received *a letter from TD Bank. This is the only letter I received from TD about this matter.

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My goal is this:

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-********* Simply let me see the video of the transaction. A few minutes of time and the matter will be resolved. I can’t understand what the problem is. If the bank is so confident in their claim that I deposited only $650 then the video will quickly reveal the truth *for all to see.

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Unless they have something to hide, I don’t see any reason for them to refuse this request.

My friend told me: do not go to court, because TD have a big group lawyers, it is difficult for me to win the case. But I am not afraid it. I want find out how can hundred dollar bills changed to fifty dollar bills and who stole the money.

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Company: Jeanne
Country: Canada
Province: Ontario
City: Toronto

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