XM Radio Canada
XM Radio billing

In December I purchased a new car which has a 3 year free XM Radio subscription included.

I had a subscription with my previous car, so I called to activate the new service and was advised I had to pay a Transfer Fee. I discovered during my conversation that if I cancelled the service on my old car there was no fee, so when I discussed the logic of the policy, I was advised that the fee would be reversed.

I received my credit card statement, and there it was - the Transfer Fee of $ 16.94!!

I called XM Radio and the Fee was reversed "for this time only"

This is a ridiculous policy, next time I will cancel my subscription to avoid the Fee, and not expect a company to do what they say they will do

Company: XM Radio Canada
Country: Canada
Province: Ontario

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