Theresa's Touch Day Spa
Humiliating Experience

After receiving a gift certificate from my husband worth $250.00 I arrived at this establishment only to be taken into a back room and told that because I had cancelled a previous appointment without 48 hours notice (the appointment had originally been made the day before and cancelled on the same day) the gift certificate I was using was worth nothing. Funny how this women was not willing to have this conversation in front of her coworkers or other clients. I was accused of lying (my daughter had received a last minute medical specialist appointment) and lectured as to how inconsiderate I had been previously. I am still trying to process how my husband spends $250 on a gift certificate for services I have never received and how I am the inconsiderate lyer. I am in disbelief that any employee of a business in such a competative market could continue to be employed anywhere. When I asked to speak to the owner, I was told that she was on vacation with no know date as to her return... really?

This is a spa experience? The absolute opposite of what the brochures and web site advertise. Some advise? Spend your money on a well established, professional, quality spa, don't risk it here!

Company: Theresa's Touch Day Spa
Country: Canada
Province: Ontario
City: Whitby

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