Eastlink
Not keeping their word

I received a call from the Eastlink telemarketing company back in early December 2008 asking me to switch cable services. They told me if I would agree to get their digital cable and internet service they would give me 4 free months of the digital theme packs. I agreed and had the service installed. Ever since I signed on with this company I have had nothing but problems ranging from rude and disrespectful customer service agents to having to wait up to three weeks for technical support to come a fix any problem that was occurring with my internet or cable. BUT the most disappointing and angering of all is that fact that this company did NOT honor their promise to give me four free months of digital theme packs; I was cut off in March. I called and expressed my frustration and was simply told that they never ever given such a promotion to anyone, basically calling me a liar. I am not the only one that has experienced problems with this company. I hope that whoever reads this will think twice before trusting anything that Easlinks tells you as the truth.

Company: Eastlink
Country: Canada
Province: Newfoundland and Labrador
City: St. John s

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