Rogers Cable
Rotten service

Since Rogers went supposedly digital from analog, the cable service has become really lousy. Most days you can't watch a complete show without missing some of the show because of voice distortion and pixels freezing on the screen. I live in an apartment building and we all have the same problem. Called Rogers they sent out a service person to check my digital box, found nothing wrong, told them that it was not only me but the whole building they continually send out service people to check individual digital boxes with no result. Called the manager, he was really useless. Emailed the Ombudsman for Rogers, received reply will contact Rogers president's office, president's office called promising resolution, nothing, so I emailed Ombudsman's office again got reply presidents office is working on it, problem still have not been solved. This is now 2 months of running around with no result. Amazing how if you are a few days late with your payment you get nasty letter to pay or they disconnect, when they mess up the answer is we are working on it. If Rogers does not know how to convert from analog to digital maybe, they should not be in the communication business.

Company: Rogers Cable
Country: Canada
Province: Ontario
City: Toronto

  <     >