Rogers
Failure of online payment!

Rogers advertises, and used to provide an on line payment service. I consolidated my bills (wireless, internet and cable TV) and eliminated my paper bills and used the online payment for some time. Eight months ago or so it stopped working and they provide a message we are having system problems etc. I have pleaded with them to fix it, or tell me what is wrong, but I just get a lot of arguments and that they know nothing about it, that they don't know who I spoke with etc. I eventually pay the bills by telephone, but I have to go through this harangue every time. There is a total anti-customer and I am really tired of it. Unfortunately I live in a condo and the cable service is contracted with Rogers so I have no real choice.

It is impossible to get hold of any Rogers executives, or managers, and I have spent hours now in phone transfers, loops, voice recognition systems, all to no avail. Is there some way to get ROGERS to be more responsive...

Company: Rogers
Country: Canada

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