Rogers Video
Rude Staff Membe

On Sunday March 6th around 1:30pm my fiance and I went into the Rogers video in Millrise. After picking a few movies we waited in line to rent them. The girl at the till already showed us a demeanor that she was "not wanting to be at work", she asked us for our card, or i.d.. I handed her my drivers license since the account is under my fathers name (whom we live under the same roof as). She asked the normal questions then informed me of three late charges on the account. She then told me in a rude tone (which was present for the rest of our visit in the store) that I have to make a new account for myself. Surprised at this, since my father and I have always used the same account I asked her why this is, she snapped a response back and informed me to pay the three late charges on my fathers account, because of her tone I denied to pay these fees (had I been allowed to use the account like I have in the past, I would of cleared up these charges without a issue) and told her I would clear up the difference with him. She then snapped back "Well if thats how you want to be." I said nothing for the rest of the transaction.

I as a paying customer Do not appreciate being talked to and treated like a child. Unless this girl (Danielle the assistant manager) is spoken with and I am provided with a written apology, my family and I will be renting movies from Blockbuster and will tell our story to everyone we know.

It was not the fact that we had late fees to pay, or that you have rule that need to be followed, I had no problem with creating a new account, it was the tone and the lack of respect that I received from this individual.

Please feel free to contact me at klaydaniel@gmail.com

Company: Rogers Video
Country: Canada
Province: Alberta
City: Calgary

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