GPX portable dvd player
Poor quality of product and service
- 01-12-2012
- 323
In December of 2010 I bought a portable DVD player for my daughter for Christmas. After gentle and few useage, by June of 2011 the screen on the player was white. I called the company to explain to them the problem. The phone number was to a call centre international and clearly to a person who barely spoke clear english. The representative walked me through rebooting the system, which did not work, as it seemed to be a connection to the imaging or screen that had gotten loose or malfunctioned. I asked what we would do about the situation, since I had bought it only months ago (and we did not drop it or damage it.) I was told that because the warranty had expired and there was nothing that they would do, other than sell me another player. This was unacceptable to me. I asked if I could not send it in and they can repair it, that it is too young to be trash worthy, and cost over a hundred dollars. He was adamant that there was nothing they would do, and when I asked to speak to a supervisor he insisted that he was the supervisor. I pressed for a solution and I asked if they could extend the warranty. He said that it was a possibility and that he would call me back, which of course they never did.
The fact that for no apparent reason the portable dvd player, after a fair cost, would be useless after 6 months and that they would do nothing to help the situation is terrible customer service. The quality of the product is questionable, the quality of the customer service is deplorable. I was unable to speak to anyone who could help me or file a formal complaint with a superior in the company.
I do not recommend any of their products due to their unjust treatment with their customers. I strongly suggest that they should be boycotted and in fact, I think the ethics of the company itself, where they make their products, who makes them, and if their employees are oppressed, should be investigated.
Thank you.
Company: GPX portable dvd player
Country: Canada