Telus
Not able to get promotion that was offered, after I had signed a 3yr contract

Where does one start. I had a bad credit due to a marriage breakdown and was stuck with everything (bills) I had moved and was not able to get tv service or internet through telus, but was able to get the phone because of my credit. Then a few months later I get a phone call from telus stating that if I sign up and get internet and tv I would receive an xbox. I did not say "yes' I said I needed to get permission from my landlord first. A couple of weeks go by and there are some techs at my house wanting to install tv and internet. I said no, as I did not agree to getting their service yet. 2weeks later I get a parcel, which happens to be an xbox. I returned it right away because I never had their service yet. Now a few months down the road I was able to get their service and the promotion was a galaxy tablet. Now that I had signed up for 3yrs with them, I had to call and call to find out why I never received this tablet. They told me it was because I had the xbox promotion. I fought that by stating how could I when I never even had your service at the time and it was returned to you that same day. They checked their records and yes, I was right, so they put in an order for the tablet. More than a month goes by and still never received anything. I called again and they said it may take time because of the holidays. I come home from work to here a message from a telus rep that I wanted to swap the xbox for the tablet and I could not get it because my credit with them has to be perfect, no late payments, for a min of 90 days and then I would be able to re-apply. Now how come they sent me the xbox so fricken fast and I never even had their service, and now I am signed up for 3yrs and get screwed over. I do not recommend thinking their promotions are so wonderful. They are not. For me, I am stuck with this contract and get sweet dick all!

Company: Telus
Country: Canada
Province: Alberta

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