Sony lcd tv
POOR SERVICE

I have a Sony KDL52W4100 LCD TV, it is 18mth's old and the screen is burnt out. Sony service rep. checked it out and said the screen is burnt out, I asked is this normal to have the screen burn out? His answer was no you got a LEMON! Now the fun begins called Sony to get it repaired they said I was not under warranty. Itold them I had the 24mth extended warranty, they denied that I had the warranty. It's a good thing I had my bill's handy to prove that I did have the warranty. They said we will get to you in 24hrs, That was the first call, next call to service line they play like they don't know anything about it! The answer is we will get back to you in 24hrs. Still have not heard from them. Made a complaint to the BBB. Don't know what good that's going to do, It would seem that Sony just Don't give a CRAP about us the consumer.

Company: Sony lcd tv
Country: Canada
Province: Ontario
City: London

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