Priceline.com
Misleading Booking Process

I recently booked a weekend hotel in New York City through Priceline.com

When I started the process, I specifically selected 2 Adults (18), 1 Child (2-17). Priceline gave me a bunch of options and after selecting one, I completed the process under the assumption that Priceline was accommodating my request of 2 Adults and 1 Child. When I called the hotel to confirm my booking, I was told that I now need to pay extra for the Child, as much as $75 more per night. Of course their contract states that the room can accommodate 2 Adults (18) but makes no mention of the accommodation for the Child.

I find this incredibly misleading as my original request was to have a room that accommodated 2 adults and a child. Priceline has a no refund policy, and was unwilling to help me in any way. I even called up to their 'Customer Relations' department who wouldn't help me.

I learned my lesson to never deal with Priceline.com as they are a horribly company to do business with.

I suggest nobody ever deals with priceline.com

Company: Priceline.com
Country: Canada
Province: Ontario

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