Expedia
Dishonest robbery, ruined last day honeymoon

We booked a trip through Expedia to Disneyland to get married and a few days honeymoon afterwards. We had paid for transportation and day passes to Universal Studios to use on our last day (value $200). We called the number for the shuttle service to Universal and confirmed 24 hours prior. On our last day we went early to the front of the hotel to wait for the shuttle at 8:15 am (pick up 8:30). A Coash USA shuttle as on our itinerary was parked and we met the driver, showed him our itinerary and he told us we "werent on the list" we then showed him our confirmation number and insisted that we were on the list and he refused! We went into the hotel front desk to call Coach USA, and the driver took off! Our front desk agent called them and we were confirmed, however they said everyone was picked up except us, AND this just happened to 5 more people! Coach denies that we were there, yet our front desk agent witnessed the whole thing! We were not going to pay $95 each way to get to Universal for a service we allready paid for! We were on the phone arguing and re-explaining our situation to Expedia for a good 3 hours! Our day was ruined, and they offered no apology, told us we could not get a refund, were not willing to change our passes to a 1 day Disney for compensation, it was our fault, even though we had a witness for their vendor leaving us high and dry!!! We used our credit card to get into Disney that day-and dont understand why expedia offered us ABSOLUTELY NOTHING!!! Now they have spoken to our front desk agent as a witness as to what happened to us and its been 4 days that they say they have been doing an "investigation". I say screw the investigation as we have provided everything they need and give us our money back!! If not by Monday, I think I will have to take legal action! NEVER USING EXPEDIA AGAIN!!

Company: Expedia
Country: Canada
Province: Alberta

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