Shell Vacations - Carriage Hills/Ridge Resorts
Shell Vacations - Carriage Hills, Carriage Ridge Resorts scam, sales manager lied, very dishonest

Amberlynn
02-27-2008
42

My Fiancee and I went to the Carriage Ridge Resorts just north of Barrie for a presentation on Time Shares. We got this information from a wedding show and they offered us a free weekend stay plus 2 green fees for the golf course up there. All we needed to do was go up and sit in on a presentation... so we went.

I wasn't expecting to buy into anything they said, but they are pretty good sales people up there. They offered me a lot of free stuff and me begin stupid I went ahead and bought a time share. My fiancee wasn't 100% convinced but she left it up to me since I would be the one paying for it. We went through the buying process and all that jazz. Now the province of Ontario has a law that allows a person a 10-day "cooling" off period if you buy into real estate. They had it written in their contract and so had to uphold it. Then the sales manager comes in with her cell phone and asks if we want to open escrow... it was part of the process so we agreed. She dials a number and talks in her lingo and after says congrats... you are now a part owner.

We got home... slept on it and decided it was a mistake and that we should cancel within the 10 days. I gave them a call the next day saying that it's what we wish to do... the person I talked to said that they had to have the sales manager give us a confirmation number and that she would call me back. Fine... she calls back and tells me that since we opened escrow on it, we can't cancel. There's no where in the contract that says that and there was absolutely no paper work to back up her claim. I told her to prove it and she said that she had another person standing in the door listening when we opened escrow. I didn't see this so called person because the door was behind where we were sitting so that proves nothing.

I said fine... and hung up on her. I then called up my lawyer, told him what was going on and he said that I should have told her to f*** off and to give me back my money. He drafted up a letter basically telling them that they were in clear violation of their own contract and to retrain their staff and make sure that they are not lying to their customers.

We got our money back pretty quickly...

TLam
Toronto, Ontario
Canada