Otel.com
Very Unreliable and Terrible Customer Service

I tried to make a hotel reservation through otel.com but have never received any confirmation. I tried to follow-up and after a few days they finally came back and told me my reservation was not successful due to "high demand". However, the room was actually still available according to their own website, only that the early-bird discount was gone due to their failure to book my room on-time. I am unable to accept such untruthful and insincere response and have demanded remedial action, but otel.com never replied since then. Also, they claimed that they have released any amount held on my credit card, but as of now the amount is still on hold. Otel.com is unprofessional, irresponsible, and extremely unreliable, and I will never use it again.

Company: Otel.com
Country: Canada

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