Primus Long distance
Continued service after cancellation date

With 2 weeks notice I called Primus and told them to discontinue my service on April 29 2009. They told me I had to give them 30 days notice. I told them, I was giving them 2 weeks notice. I was not under contract and that I was switching providers soon and would no longer need their service. I called and emailed them and told them I would pay them until April 29, but under no uncertain terms would I pay them any money for service beyond that date.

They have charged me almost an extra month and a cancellation fee worth about a month.

Apparently they took i upon themselves to extend my service beyond that date, and charge me for it. Even though I had previously stated VERY firmly that I did not want their service beyond the 29th.

Here was their latest reply:

"Your account was cancelled with us on May 21/09, because that is the day we received the transfer request from your new long distance provider. I understand that you asked us to cancel because you were going with another company, however since your new long distance provider was taking over the service, we had to wait to receive the transfer request. Had we tried to cancel while they were trying to take over, then you might have been switched to the wrong long distance company because when we release a service it automatically reverts back to the Local service provider. Therefore, since we don't necessarily know who the new long distance company will be, it is best for the customer to simply contact the company of their choice, and once we receive a transfer order the line is then released."

I believe that if a company wants to extend your service without asking your permission, especially since I firmly stated to discontinue the service on April 29th. Then they should not expect to be paid for that service.

Tammy

Company: Primus Long distance
Country: Canada
Province: British Columbia
City: Chilliwack

  <     >