Bell Canada
Overbilling

I have been Bell landline customer since 1979 and yet I have had bad to worst service. There was no other company because of their monopoly I have been helpless. Now it has become so frustrating I dont know where to go and complain. Therefore I am writing to you hoping to get help I would appriciate.

complaint #1

Since May of 2007 I disconnected my long distance service from Bell for that service I used to be charged $2 every month. Bell kept on billing me $2 each month. I called them in October 2007 and again in May 2008 but they wont stop billing me. In March this year aventually they stopped but they would not give me the refund for 22 months and over and above they charged me another $5 for cancelling the service.

Complaint #2

In August of 2008 they billed me $199 for some collect calls made from Mexico. I asked them from where they are billing me as no one called here to any one in my family from mexico. When I asked them to furnish me with all the details they said that they dont have anything to tell me that who made those calls. They have untill now have not given me any evidence to date. Since January 2009 they are sending me threatening letters every month asking me to pay or they will disconnect my connection and reconnect only if I pay them the outstanding bill. I have called them several times but I could not resolve anything with the agents when I wanted to speak with a supervisor or anyone incharge they simply cut me off. Please if you can provide to me any address or name where I can write to them and resolve this bill or if they have any office like ombudsman.

Company: Bell Canada
Country: Canada
Province: Ontario
City: Toronto

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