Rogers Wireless
Misleading communications

I have had my new phone service from Rogers Wireless turned off twice now. Today was the most recent. After having a long converstaoin yesterday with them when I was informed that I was under $100 owed by Feb 14, I tired to make a call today and learned that the service had been turned off. When I called Rogers they told me my bill was over $200. No one could explain to me how I could have had a conversation less than 24 hours before about my bill being fine and now I was without service. This type of communication is awful and puts the consumer at risk. There is no way for me to track (as seemingly there is no way for them to track) the minutes of usage. And in the end it is hurting my credit rating. When I asked if I could talk to a manager, I was told they would tell me the same thing, which was nothing but that I had to pay a minimum amount if I wanted my service restored. What can I do to save my credit and stop from being pushed up against a wall without any idea that the truck is coming?

Company: Rogers Wireless
Country: Canada
Province: British Columbia
City: Vancovuer

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